BABOK v3 Section 9.2 Summary - Behavioral Characteristics
By Sandi Byron
In BABOK v3, chapter 9 covers the Underlying Competencies (behaviors, characteristics, knowledge, and personal qualities) that support the practice of business analysis. In BABOK v2, this was chapter 8.
In previous newsletters, we discussed the Underlying Competencies related to "Analytical Thinking and Problem Solving" and "Business Knowledge". This month, we discuss section 9.2 "Behavioral Characteristics".
The BABOK lists five Behavioral Characteristics: Ethics, Personal Accountability, Trustworthiness,Organization and Time Management, and Adaptability. These characteristics are at the core of every business analyst's skill set and have been found to increase personal effectiveness. And the core competencies of these characteristics focus on the skills and behaviors by which a BA can gain the trust and respect of the stakeholders.
The BABOK v3 states, "Business analysts do this by consistently acting in an ethical manner, completing tasks on time and to expectations, efficiently delivering quality results, and demonstrating adaptability to changing needs and circumstances."
Note: BABOK 3 uses the British English spelling Behaviours while BABOK v2 used the American English spelling Behaviors.
A BA behaving Ethically strives to ensure that all stakeholder groups are treated as fairly as possible during the consideration of a proposed solution's impact. Personal Accountability is important because it ensures that the tasks are completed on time and with expected quality. If the stakeholders see the BAs having Trustworthiness, the natural fear they have of change which might be minimized.
Organization and Time Management consists of the ability to prioritize tasks, perform them efficiently, and manage time effectively. These skills are critical to the successful completion of the tasks for the Business Analysts. Lastly, BAs must be Adaptable. In a changing environment, the BA must be able to change techniques, style, methods, and approach. For each of the five Behavioral Characteristics, the BABOK lists a series of effectiveness measures.