BABOK v3 Section 8.5 Summary - Recommend Actions to Increase Solution Value
by Barbara Griffith, CCBA
Section 8.5 is about the task 'Recommend Actions to Increase Solution Value'. BABOK V3 8.5 maps to 7.6 in V2. Both versions discuss how to evaluate a deployed solution and discuss possible outcomes and remedies for deficient performance. The wording and focus of V2 seems a bit more qualitative: "... to understand the value they deliver and identify opportunities for improvement." By contrast, in V3 it is worded, "to understand the factors that create differences between potential value and actual value, and to recommend a course of action to align them."
In V3 the new inputs are enterprise limitation and solution limitation. Techniques to align these two values may include organizational changes, identifying additional capabilities, improving the efficiency or simplifying the solution, or retiring the solution. Doing nothing may also be an option. Some factors to consider are ongoing costs versus an initial investment in a replacement solution, the opportunity cost to stay with the existing solution, and the psychological favor of "sunk costs" that may make a change seem not worthwhile. In V2, the inputs were the deployed solution, and the defects measured against the business requirements.
Both V2 and V3 use decision analysis, focus groups, and other conventional inputs. V3 introduces data mining and risk analysis and management.
The stakeholders for both versions are similar, including the customer, domain SME, end user, regulator, and sponsor. V2 includes operational support as a stakeholder.
The outcome of V2 and V3 are worded differently, but are similar concepts: an evaluation of how well the solution is performing measured against the business requirements and other possible actions and solutions.